1. about ordering
all goods are approved at least three pieces, and the whole store will be shipped at least 100 yuan! Mixed Batch supported! Alipay secured transactions!
II. about discounts
1. Free Shipping: Free shipping for Jiangsu, Zhejiang, Shanghai and Anhui over 200 yuan, free shipping for other regions over 300 yuan (except Xinjiang and Tibet);
2. Members: Members enjoy store discounts and other activity privileges. For more information, see the member area on the store homepage. Membership offers are automatically generated by Alibaba's system, and Alibaba will automatically
calculate the number and amount of transactions for each member. After a successful transaction is automatically upgraded to a certain condition, Alibaba system will automatically include you in our membership department.
Tong, you can also apply directly in the Member area of the store homepage, and we will arrange a review.
3. Activity: in order to provide buyers with more products with good quality and low price, we will launch various discount activities every week from time to time. Please look forward to it!
3. about products
our factory specializes in ornament, mass production of products, basically manual processing, different batches of products may have slight differences, minor defects (does not affect sales) can not be avoided, it is recommended to avoid
everyone should understand the reason why you get what you pay for. Don't rely on your own imagination. Everyone's imagination is infinite. We can't satisfy this. Please forgive me! For
customers with very strict quality, please go to the counter to buy!
4. about color
1. Most of our products are taken in kind, with a small number of online pictures; The color is professionally proofread, which is the closest to the physical tile, due to lighting, color contrast and color temperature of computer monitors, etc.
Plain influence, color difference is inevitable, the picture is for reference only, please refer to the actual product for details, mind carefully!
2. Regarding the style and color, the goods are distributed according to the order by default, and the style or color remarks are not supported (except for special instructions on the product page); We will try our best to distribute the goods according to your requirements, but it is inevitable that
it may be missing. I hope everyone can tolerate it. If it is temporarily out of stock (you can also place an order to note that the color of the out-of-stock item is random), we will inform you by Wangwang or telephone, please forgive me!
V. about delivery
due to the large daily shipment volume, we will arrange the shipment according to the payment time order within 24-48 hours after your payment is successful. The transportation time will be due to distance, weather and Operation flow of different courier companies.
Cheng is different. Generally, after shipment, it usually takes 1-3 days to arrive in Jiangsu, Zhejiang and Shanghai, 3-5 days in other areas and 5-7 days in remote areas! If you haven't received the product after the corresponding time, please contact us.
After-sales customer service contact. (If there are delays or missing items caused by the peak season of online sales, the volume of shipments has exploded, and the express company has exploded, please understand, we will make
proper handling.)
VI. about after-sales service
1. Sign-in: please be sure to check and sign for the goods. This is your right and the key to our after-sales work. Thank you for your cooperation. (If it is not convenient for you to sign for it, please inform me to help you sign for it.
Friends, relatives or doormen and other inspection signs.)
2. Lack or quality problem: if there is any shortage or quality problem after you receive the goods, please contact the after-sales customer service within three days after signing. If there is any quality problem, please contact the after-sales customer service in time after receiving the goods.
Take photos and confirm with us. You can contact our after-sales Wangwang to send pictures. We will give you a satisfactory solution.
3. Return and exchange: If you are not satisfied with the product and do not like it, you can return it if it is not used and does not affect the secondary sales. General products can be returned within three days after signing by default.
Exchange, some products support seven days no reason to return service.
Note: The following conditions cannot be returned:
A The package of the returned product is damaged or incomplete, and the product accessories or related materials are incomplete;
B repair or refit without authorization;
C not used or stored according to normal methods;
D the color difference is not returned or exchanged, and products beyond the after-sales service period.
After-sales service is the most no-frills service of the company. We are willing to provide you with good after-sales service. At the same time, good after-sales service also needs the cooperation of customers. Please read carefully before returning or returning goods.
Read the above instructions, as far as possible according to the company's above regulations, so as not to affect your after-sales service.
Regarding the above, the handling of damaged and quality products, such as some product problems, if the customer wants to return all the orders, the buyer must pay for the freight according to Alibaba regulations.
For more detailed instructions, please refer to the announcement on the store homepage. If you have any other questions, please leave a message or consult the online customer service. Placing an order means that you agree to the above terms, and the final right of interpretation belongs to our company.
Solution to the shortage problem: generally, we will contact the buyer to inform the reason for the shortage, and obtain the buyer's consent to change the style or color, etc. If the buyer cannot be contacted, the default is
the principle of distributing goods according to orders as much as they can be delivered. The remaining payment will be returned to the buyer in 100%.
